At Harold Hill Florist, we take great pride in serving the Harold Hill community and nearby areas. As your trusted local florist, our top priority is to provide you with stunning, fresh flowers for every occasion—delivered promptly and in perfect condition. We guarantee that all our flowers are carefully selected and handled with the utmost care, ensuring they arrive at their peak freshness for your enjoyment, whether you're shopping for your home, your business premises, or that extra-special gift.
Despite our rigorous quality checks and expert packaging, we understand that rare mishaps can occur during delivery. If your floral arrangement, plant, or bouquet arrives damaged or in an unsatisfactory condition, please notify us as soon as possible after receiving your order. When contacting us, providing a photo of the item as it arrived will help us quickly assess the issue and arrange a satisfactory solution. We are committed to resolving damaged-on-arrival complaints efficiently and with minimal disruption.
We guarantee that all flowers delivered by Harold Hill Florist are fresh upon arrival. Most arrangements are crafted to remain vibrant for at least five days from delivery, provided they are cared for according to our care tips (included with every order). Should you notice your flowers wilt or perish significantly within this freshness window through no fault of your own, please let us know immediately. Customer satisfaction is at the heart of what we do, and we will be happy to assist you if you have any concerns about the quality or longevity of your delivery.
Your happiness with our service is extremely important to us. Should an issue arise with your order, our dedicated team is on hand to offer a suitable remedy. Depending on the circumstances, you may choose between:
We evaluate every situation individually and always aim to provide the fairest resolution for our valued customers in Harold Hill and the surrounding area.
If you are dissatisfied with your order or our service for any reason, we encourage you to get in touch with us promptly. Please provide your order details and a clear description of your issue. For complaints about freshness or damage, photographic evidence helps us process claims quickly and thoroughly.
Upon receiving your complaint, our team will investigate and contact you with a resolution as soon as possible. We are dedicated to open communication, transparency, and, above all, putting our customers first—whether you're a household or business client.
Our commitment to outstanding quality, friendly service, and reliable flower delivery has made us a trusted florist choice in Harold Hill. Thank you for supporting local – we look forward to making every flower delivery a delight!
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